Shipping Policy

Estimated delivery timeframes are provided as a guideline to help customers anticipate when their orders may arrive, but they should not be considered guaranteed or fixed dates. In most cases, shipments are completed within approximately ten to twenty business days after an order is placed and payment has been successfully confirmed. Business days generally include weekdays and Saturdays, while Sundays, public holidays, and other non-business days are not counted. Because shipping involves multiple stages and relies on coordination with external carriers, delivery schedules can be influenced by factors outside of direct control. Conditions such as severe weather, transportation disruptions, customs processing delays, or other unforeseen events may extend transit times. While we make every effort to handle and dispatch orders efficiently, certain aspects of delivery are dependent on third-party logistics providers, which means occasional delays may occur.

Once an order is submitted and payment is verified, it enters the processing phase. During this stage, the order details are carefully reviewed, items are gathered, and packaging is completed in preparation for shipment. After processing begins, changes to shipping information, including the delivery address, recipient name, or contact details, are generally not possible. For this reason, it is important to check all details thoroughly before confirming a purchase. Even small errors, such as an incorrect postal code or missing apartment number, can create complications during delivery, potentially resulting in delays, rerouting, or temporary holds while carriers attempt to verify the correct destination.

Shipping times may also be affected by periods of high demand. During peak seasons, large-scale promotions, or major holidays, fulfillment and transportation networks may experience additional pressure, which can extend both processing and delivery timelines beyond the typical range. Environmental conditions, such as storms, heavy rain, snow, flooding, or extreme temperatures, can further affect the progress of shipments. In some cases, carriers may need to adjust routes or hold packages temporarily until conditions improve, which can lengthen overall delivery times.

Occasionally, an item included in an order may become unavailable after purchase but before shipment. This can occur due to unexpected inventory shortages or supply constraints. In such situations, customers are notified as soon as possible. The unavailable item may be removed from the order, and a refund will be issued for that portion while the remaining items are shipped without unnecessary delay. This process ensures that other products are not held up due to a single item being out of stock.

Some orders may qualify for free shipping, even without a minimum purchase requirement. However, all deliveries are still subject to standard carrier procedures and policies. If a delivery attempt fails because the recipient is not available, access to the address is restricted, or other delivery conditions are not met, the package may be returned to the sender. In such cases, the order is usually canceled and refunded to the original payment method within standard processing timelines. To help avoid missed deliveries, it is recommended to monitor tracking updates and ensure someone is available to receive the package.

Once orders are dispatched, tracking information is provided so that customers can follow their shipment’s progress. Updates may include order processing, movement between distribution centers, customs clearance, and final delivery. Tracking information may temporarily pause while packages are in transit or awaiting the next scan. Regularly reviewing tracking details is the best way to stay informed and anticipate potential delays.

There may be instances where an order cannot proceed to shipment. This could occur if an item is unavailable before processing begins, if delivery services are unsupported in the destination area, if the provided address cannot be serviced by available carriers, or if payment authorization cannot be completed. In such cases, customers are notified promptly and offered appropriate next steps, such as a refund or alternative solutions.

If an order is received with an incorrect item, contacting customer support promptly allows for a quicker resolution. Support is available for returns and refunds where applicable. Returns due to size or preference are accepted, though replacement items must be ordered separately. If shipments exceed the estimated delivery timeframe, checking tracking information first is recommended, with further assistance available if needed. Clear communication and reliable service remain a priority throughout the shipping process, even when unexpected delays occur. Customers can reach support via email at squattypottys@outlook.com or by phone at (545)879-1521.