Return Policy

Our return policy is designed to give customers peace of mind and flexibility after completing a purchase. We understand that shopping online does not allow for physical inspection before receiving an item, and it may take some time to determine whether a product meets your expectations. To accommodate this, customers have thirty days from the date their order is confirmed as delivered to initiate a return. This window allows sufficient time to assess the product without feeling rushed. Items are eligible for return as long as they remain in the condition in which they were received, free from use, alterations, or any damage that would affect their quality or resale potential.

To be considered for a return, products must remain unused and unmodified, with no signs of wear, stains, or other damage. All original components should be included, such as tags, labels, inserts, accessories, protective coverings, or any additional materials packaged with the product. Whenever possible, it is recommended to use the original packaging, including boxes, sleeves, wrapping, or cushioning, to ensure the item is safely handled during transit. Keeping the product complete and properly packed helps speed up the inspection process and reduces the chance of delays. A valid proof of purchase, like an order confirmation or receipt, is required to process any return request.

Before returning any item, customers must reach out to the support team by email at squattypottys@outlook.com . Each return request is reviewed individually to verify that it meets the required conditions. Once approved, detailed instructions are provided along with a prepaid shipping label. It is important to follow these instructions and use only the authorized return label, as items returned without prior approval or sent through other methods may be rejected or delayed.

We encourage customers to check their orders promptly upon delivery. If an issue is discovered, such as damage during shipping, a manufacturing defect, or receiving the wrong item, contacting support as soon as possible ensures a faster resolution. Timely communication allows the situation to be reviewed efficiently and helps determine the appropriate next steps, which may include approving a return, issuing a refund, or correcting the order. Delayed reporting can make verification more difficult and extend the time needed to resolve the matter.

Certain items may not be eligible for return due to hygiene, safety concerns, or the nature of the product. If there is any uncertainty about whether a product qualifies, customers should contact support for clarification before starting a return. Direct exchanges are not available. If a different size, variation, or item is desired, the original product should be returned following the standard return process, and a new order can be placed separately. This process ensures accurate inventory management and proper handling of both refunds and new purchases.

For customers in the European Union, additional consumer rights may apply under local regulations. Eligible individuals may have the right to cancel a purchase within fourteen days of receiving the item without providing a reason. Products returned under these rules must remain unused, undamaged, and include all original materials, along with proof of purchase.

Once returned items are received, they are thoroughly inspected to confirm they meet the return requirements. Customers are notified after the evaluation is completed. Approved returns are refunded to the original payment method, generally within ten business days, although processing times may vary depending on the payment provider. If a refund has not been received within fifteen business days, customers may contact the support team for assistance. Every return is handled with care, transparency, and consistency, ensuring clear communication and dependable support throughout the entire process.